Did you know the county Office of Consumer Protection (OCP) assists residents to resolve conflicts with auto repair shops? OCP is the county agency responsible for enforcing consumer protection laws. They work to ensure a fair marketplace for both consumers and businesses.
County Executive Marc Elrich said in a statement, “I encourage all residents to utilize our Office of Consumer Protection whenever they feel like they are being ripped off or scammed by any business – especially when it comes to potentially expensive automotive services.”
David Elswick is an automotive special investigator with the county and is available to assist with issues consumers or businesses may encounter. Elswick is a master mechanic with 17 years of experience and has an Automotive Service Excellence (ASE) certification in 28 areas and three master automotive designations.
Elswick said it’s important for consumers to substantiate any complaints about a repair shop with the proper evidence. “We recommend that you keep any replaced parts, and your receipts,” said Elswick in a statement. “Having repairs made by another shop will complicate your complaint, and in many cases, will result in the need to pursue the matter through court. Give the repairing shop a ‘reasonable’ number of attempts to correct problems.”
Find more information about how to address issues with a vehicle repair shop on the OCP’s Auto Repair Guide.
Request assistance from the OCP by email at consumerprotection@montgomerycountymd.gov or by phone at MC 311 (240-777-0311).
The office registers automobile repair shops in the County and enforces the County code for consumer rights. The Montgomery County Code 31-A governs automobile repair businesses in the County. Maryland State Commercial Law, Title 14, Subtitle 10 also applies when disputes arise between repair shops and consumers.
